Director Diao felt a chill run down his spine. He asked his secretary, "Did you ask for the reason? They must have a reason for closing all their accounts, right?"
The secretary replied, "They said they are already aware of the incident at the Zhongguancun sub-branch this morning. Agricultural Bank’s service attitude was terrible. Their head office has issued a directive: absolutely no financial business from now on is to be channeled through our bank."
The Vice Director pondered, "Could this be a conspiracy? Are other banks trying to sabotage our normal operations? It's not easy for an ordinary person to mobilize so many companies to close their accounts simultaneously."
Director Diao said, "It's possible. Quickly report the situation to the Central Bank, delay those closing accounts for now, and simultaneously control the media blackout. If this news leaks out, our stock will likely face immediate volatility."
Director Diao's second secretary burst in, "Director, this is bad! Media reporters are already swarming; there are over a dozen just outside our main branch entrance. They are demanding an explanation from you regarding the morning's incident, demanding to know the truth so that all citizens and depositors can feel safe conducting business with the Agricultural Bank."
Director Diao sat stunned in his executive chair. The situation had escalated beyond a simple service dispute. It was just two depositors—how could they have stirred up such trouble?
Director Diao was no fool. Even though he hadn't accomplished much in recent years, he still possessed some emergency response capability. He ordered, "Find me the two tellers involved in this morning’s incident. I need to question them about what happened so I can explain it to the media."
Soon, the two tellers stood before Director Diao’s desk. Director Diao questioned them irritably, "What exactly happened? The issue has now spread to branches across the country. What did you two do?!"
The two tellers were already terrified out of their wits. The woman rushed to explain, "It was all him! When they came to withdraw money, it wasn't enough that he had a poor attitude; he actually complained that their deposit amount was too small, saying they were wasting bank resources, calling them bad omens."
The male teller retorted, "Oh, you were so good! Didn't you also say that if they’re not migrant workers, they’re maids, and that if we have people like them, we'll all be out on the streets starving soon?"
Director Diao angrily slammed the desk, "You two wait and see about starving on the streets! This incident has caused a chain reaction. Large numbers of companies are closing accounts nationwide, and the media has gotten involved. Once this news is broadcast, more users will close accounts, leading to a crisis of confidence among stockholders regarding our shares, and a sell-off wave will ensue. You two will be the principal culprits! I don't want to fire you right now, but if I'm going to suffer, I will certainly find ways to make your lives miserable too. Are we paying you a few thousand yuan a month just for you to work like this? It’s true that the Agricultural Bank has long neglected service standardization; that is my failure. But as human beings, it's rare to fail as spectacularly as you two. I even doubt whether you two are even human anymore."
The two were scolded until they were utterly dejected. After a moment, the male teller cautiously said, "Director, that person left a message for you. He asked you to come find him personally. He also said that from now on, he will cancel all his deposit business with our Agricultural Bank. At the time, I thought he was just bluffing. Could those companies closing accounts be connected to him?"
Director Diao could no longer contain his rage. He lunged at the male teller, unleashing a barrage of slaps and punches that sent the teller scrambling around the office. The male teller was completely stripped of his defiance; he truly felt he had hit rock bottom. He had said those things to countless depositors that morning, yet no one had ever dared to say anything to him. Who would have known that young girl possessed such power to throw the Agricultural Bank into crisis?
The secretary knocked and entered, "Director, hurry and turn on the TV, the National News Channel!"
Director Diao’s heart jolted as if pricked by a needle. He tremblingly turned on the television. On the screen, a crowd was surging outside an Agricultural Bank branch, and reporters were interviewing people on site.
"May I ask why you are here to close your accounts? Has something gone wrong with the National Agricultural Bank?"
"Don't you reporters know? The service attitude at the National Agricultural Bank has long been notorious for being atrocious. Conducting business there is pure torture. My personal accounts are all with other banks, and now I am here on behalf of the company to close our accounts. I fully support the wise decision made by the head office leadership. If they dare not process our company's account closure today, we will smash this sub-branch!"
The reporter interjected, "Everyone, please remain calm. Any issues can be resolved through negotiation; please do not act rashly."
The scene switched to the studio, where the host was conversing with several leaders in the banking sector. The host said, "With the proper opening of the financial industry by the nation, foreign banks have been rushing to establish a foothold in the Great Dragon Country market. In light of the incident that just occurred at a sub-branch of the National Agricultural Bank, what are your differing views on this matter?"
A certain bank director stated, "I personally believe this incident was by no means accidental; it is an eruption born from long-accumulated bad habits. One could say if it didn't happen today, it was bound to happen tomorrow. If a service industry still treats customers like dirt, as they did over a decade ago, today it is destined to lose all its clientele. Based on this, our bank treats depositors as true gods when conducting business. We have also organized employees to engage in role-reversal thinking, having staff handle transactions as ordinary depositors to personally experience the customer's feelings. Therefore, depositors come to our bank happy and leave satisfied."
Seeing that the director was about to begin advertising, the host quickly interrupted him. "Thank you for your input. Let's hear the perspective of a financial scholar on this matter."
The camera shifted to an elderly gentleman who remarked, "The financial system of the Great Dragon Country is still undergoing reform and experimentation. The influence of the old system still occupies the minds of many engaged in the financial sector. Those who have transitioned relatively successfully are the National Bank. Friends who enjoy studying financial operations might want to pull up their records for review; their business has seen substantial annual growth since the restructuring. I have studied the secrets of their success: they grasped the human factor. In today's people-centric society, humans are the creators of all wealth; only with talent can social wealth be created, making people the noblest species in this society. With the gradual deepening of spiritual civilization construction, the public can no longer tolerate the bad habits of the service industry under the old system. After nearly ten years of transformation, the vast majority of service industries—and I am not just referring to finance—have achieved positive changes: greetings upon entry, farewells upon exit, and some industries even promote standing to greet and smiling service. These have become the primary means of competition in the service sector. However, judging by the current decline in the National Agricultural Bank’s performance, their system reform has not been implemented effectively. Our financial industry must take this as a warning."
Upon hearing this, Director Diao collapsed onto the floor. This elder was no ordinary person; his words carried immense weight in the financial sector. Based on this statement alone, he would face severe punishment from the Central Bank.
However, what puzzled Director Diao was that the key individual in the incident never appeared on screen. This offered him a glimmer of hope—perhaps the television station was relying on hearsay! The state had recently been cracking down hard on false news. He decided he must call Director Xiao of the National Television Station to report them!
The call connected immediately. As soon as Director Diao opened his mouth, Director Xiao interrupted him, "Old Diao, you're finished. Who did you have to provoke? Don't say I'm taking personal revenge; even if you report me to the center, you'll still be finished. It’s all because you never focus on business. To be frank, comrades in the news department reported to me that your bank's service attitude is utterly rotten. If I hadn't been mindful of your reputation before, I would have exposed you a hundred times already. I can’t help you this time; I don't even dare to cross my son-in-law. You should know your place. You won't die; I’ll invite you to dinner tomorrow."
Director Diao almost bit off his tongue. "Old Xiao, Old Xiao, don't hang up! I don't understand what you're saying. What does this have to do with your son-in-law? Besides, who is your son-in-law? Can you explain it clearly? After all, we've gone to the sauna and gotten massages together; you still owe me that much courtesy, right?"
Director Xiao replied, "If your National Agricultural Bank's performance wasn't so abysmal, you would have had the chance to meet my son-in-law long ago. At your current level, I have to keep it confidential. Also, I'll tell you the truth: my daughter is behind this whole thing. She tipped me off; they plan to acquire the Agricultural Bank soon. They are currently suppressing your stock price. Accept your fate. My daughter throws a tantrum now, and even I have to listen to her."
Director Diao was utterly bewildered. He knew Xiao He's daughter; she was quite a lovely girl, with an incredible figure. When did she get a boyfriend? He had never heard anything. And what was Xiao He's daughter doing now? Wasn't she also at the National Television Station? Was she really going to take on the National Agricultural Bank? That sounded like a joke! Even if she had the capability, the state wouldn't allow it.
Thinking this, Director Diao dialed Zhou Dachuan, the Governor of the Central Bank. Knowing who was behind the scheme made things easier. He believed the state wouldn't ignore this matter, as the National Agricultural Bank shouldered many administrative financial duties, which had always been its proud capital. Even without developing depositors, they could still live comfortably.
"Governor Zhou, you must know about the major incident now. Someone is maliciously targeting our Agricultural Bank behind the scenes. You must stand up for us in this matter."
Zhou Dachuan’s voice came over the line, "Old Diao, Old Diao, how many official documents have I sent you urging you to rectify and standardize professional conduct? You never take it to heart. This incident is the culmination of long-term neglect; you brought it upon yourself! Premier Qiao has already approved this. Their funds began moving half an hour ago. It is estimated that the National Agricultural Bank stock will see a significant drop in the near future. If you hold any shares, dump them quickly. We were colleagues back then, so I won't hide it from you: that person is someone you absolutely cannot afford to offend. Write up a resignation letter and submit it later. Don't make things difficult for me."
Diao Chengshan was truly panicking this time; his hands and feet were shaking uncontrollably. If he resigned, he would be utterly useless. He feared that even guarding the gate would be too much for him, let alone managing corporate finance. If he actually possessed that kind of skill, the National Agricultural Bank wouldn't have ended up in this state.
"Governor Zhou, I beg you, at least let me die with some dignity. Who on earth did I offend? Why is everyone being so mysterious? What ability does he possess that even you are afraid of him?"
Zhou Dachuan replied, "What ability? He is a National Security and Economic Advisor. In the military, even the Tan family gives him a measure of respect. In politics, Premier Qiao seeks his counsel on certain matters. In the financial world, leading enterprises in the Great Dragon Country regard him as their head. If he stomps his foot, the USD exchange rate can fluctuate significantly. Premier Qiao has already agreed to let him acquire the National Agricultural Bank and use it as a base to advance into the Great Dragon Country's financial industry."
Diao Chengshan wiped the sweat from his brow. Logically, Zhou Dachuan wouldn't joke with him. "Governor Zhou, are you talking about a man or a god?"
Zhou Dachuan said, "You can think of it that way. I didn't believe it at first either, but he single-handedly brought the financial sector of the M-Country to its knees using less than a trillion US dollars. His contribution to the current firmness of the RMB is undeniable. Do you think the Premier wouldn't look upon him differently?
"The previous financial war was orchestrated by him?"
Zhou Dachuan retorted, "I haven't said anything; you are just guessing wildly. The state has a gag order, which I, as a central bank leader, must strictly enforce. Do as I advised earlier. If you manage to anger him, the people from the Rectification Office might show up at your door. Don't pretend you haven't committed any wrongdoings; you won't hide it from those 'lunatics' in the Rectification Office. They pursue cases relentlessly, fearless of consequences. High-ranking officials from many provinces have already fallen. If they decide you deserve execution, they won't even file a report—they'll just execute you and dump you in a ditch."
This time, Diao Chengshan wasn't just sweating cold; he was breaking out in profuse sweat. If he had a clear conscience, it would be one thing, but the problem was that he did have things to hide. "Governor Zhou, Old Zhou, Brother Zhou, don't scare me. What connection does the Rectification Office have with him? Surely my small misdeeds don't warrant execution, right?"
Zhou Dachuan said, "Whether it's enough is not for me to say. What connection does he have with the Rectification Office? I don't know either, but a few times when I encountered those young men from the Rectification Office, they were extremely respectful and obedient to him. A minor official like you, perhaps he doesn't deign to investigate you. Alright, I have work to do. Goodbye for now."
The call ended. Diao Chengshan patted his trousers; they were slightly damp—he wasn't sure if it was excessive perspiration or if he had just involuntarily urinated from fear. Who was this 'he'? His mind still had no impression.
That female university student couldn't possibly be a 'god.' Could it really be that man? Xiao He's son-in-law? And a National Security and Economic Advisor? With such an unusual connection to the Rectification Office?
Diao Chengshan, with trembling hands, called the Vice Director in charge of security and ordered him to bring over the surveillance footage immediately. The Vice Director was prompt, inserting the videotape into the player shortly after.
Director Diao was startled when he saw the footage of a bulletproof glass being smashed by a single punch. This confirmed that the man was certainly no ordinary mortal. It seemed his doom had arrived; he had truly brought trouble upon himself. He cursed those two tellers—if it weren't for them, would he have ended up like this?
Diao Chengshan told the Vice Director, "Deduct all future wages for those two tellers. Also, do not allow them to resign. Their personnel transfer requests are to be denied. For now, they are suspended for 'study.' Once they pass the study period, they can start by guarding the main gate. If I'm going down, I won't let them have an easy time either!"
After some thought, Director Diao decided he had to meet that man in person. After all, the man had clearly stated he should come find him; perhaps there was still a chance for a reversal.
But how could he find this man? Director Diao sought the opinion of the Vice Director, who suggested, "We can start by finding that female university student. Her relationship with that man is extraordinary; finding her should make the problem easier to handle."
Director Diao secretly praised the suggestion. Right! Perhaps that female university student was his mistress, just like he had over a dozen outside. If that little temptress spoke a kind word, maybe he wouldn't be so angry anymore.